In the competitive world of personal auto insurance, customer experience is critical to success. A top 5 P&C insurer in the
U.S. knew they couldn’t let hidden fraud and risk put customer satisfaction in jeopardy, particularly scaled policy network fraud like ghost broking.
The insurer tested Shift’s Underwriting Risk Detection product in a proof of concept, combining policy and claims data in a holistic approach to stop fraud.
Shift deployed powerful AI detection on 2.8 million policies, uncovering ghost broking networks, policy fraud, and premium leakage.
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