A rapidly growing multi-line pan-Asian insurance company was experiencing an increasing amount of fraud, waste and abuse. To improve fraud detection, increase the number of claims that could be straight through-processed (STP), and enhance the customer experience this carriers implemented Force, Shift Technology’s AI-native fraud detection solution.
Processing over 500,000 claims annually an important factor in selecting Force was its ability to find fraud, waste and abuse cases quickly—prior to claim settlement and payment – resulting in considerable savings. According to the insurer “80% of the fraud cases identified as suspicious by Force would have gone undiscovered before”.
Read more on how this pan-Asian insurer is using Force to increase straight-through claims processing by detecting fraud, waste and abuse in real time.