Claims Intake Decisions

Fast, Fair, and Consistent Claims Processing Across Every Channel

Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs

Download the Data Sheet

62% of Insurance Executives believe changing customer experiences and expectations are a key challenge. Shift’s AI-based approach can help.

Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. By analyzing claims in near real-time, our solution accurately summarizes the facts of the claims and recommends next steps, while identifying claims for straight through processing.

Deliver personalized claims experiences

Increase straight through processing

Improve operational efficiency and effectiveness

Work with industry experts

Simplified claims intake

Move away from the rigidity of rule-based automation platforms and towards a personalized claim experience that adapts itself to the customer’s needs.

Structured and unstructured data analysis

Multi-channels support

Improve FNOL and intake efficiency

Empower agents, brokers, and claims handlers to open and expedite claims intake activities.

Intelligent claims triage and assignment

Reduce claims costs

Handler recommendations

Shift’s AI delivers actionable insights at a granular level of detail. This allows handlers to look at key decisions across the claim lifecycle and expedite outcomes for policyholders.

Speed cycle time

Embedded best practices

Dedicated customer success team

Each client has an assigned customer success expert with direct claims experience who are at the forefront of AI detection in Insurance.

200+ data scientists

AI & UI updates

Impact Report: Intelligent Decisioning for P&C Insurance

At its core, Insurance consists of a series of micro-decisions dependent on both time and data. These micro-decisions must be integrated into everyday business processes, especially core operational systems such as policy administration and claims management solutions, to increase efficiency and better decisioning. This impact report aims to uncover AI and data-driven decision making can ultimately improve efficiency and enhance the customer experience.

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Customer Success Stories

Increased Claims Straight Through Processing

“We believe that our work with Shift will help us create an automated claims process that is fast and efficient, while at the same time making it easier for claims professionals to spend time with those clients who may need a little more attention.”

Operations Vice President

Spanish P&C Insurer

84% of Claims Handled via Digital Channels

“We partnered with Shift Technology because we want to maximise our customers’ satisfaction, by offering them an alternative pathway that is fast, smooth, straightforward and suits the new digital habits of consumers.”

Head of Non-Life and Managing Director

Leading French P&C Insurer