Presented by Insurance Post and Sponsored by Shift Technology
There has been a lot of talk about straight through processing when it comes to claims for years, but for many it has been a dream rather than reality. Whilst insurers have managed to automate parts of the claims process, completing the chain from first notice of loss (FNOL) to claim resolution has proved more difficult.
However, today things are changing and insurers are getting greater access to technology solutions that can analyse claims in real-time or near real-time, and using AI can recommend next steps, including identifying those claims that do need human intervention for straight through processing. The use of AI and/or intelligent claims automation is very much the next frontier for insurers in helping reduce or remove the mundane, and free up claims handlers and experts to manage those losses that are more complex/and or need greater empathetic input.
With this in mind Insurance Post in association with Shift Technology will be hosting a live interactive webinar at 11am on the 5 December where an expert panel will discuss the benefit of intelligent automation in claims, including the challenges it can address and benefits it could bring.
Among the questions we will seek to address are:
- How have insurers tried to incorporate automation offerings such as RPA into their claims processes to date, and what have been early wins for the sector?
- Where has claims automation tended to be used in terms of processes and business lines - and what has driven its utilization in these areas?
- How far could claims automation be used in terms of product and claim complexity; and what might be holding back its wider use across different areas?
- How do insurers marry human and AI to get the best results from intelligent automation?
- Are there still internal barriers to the use of automation in claims in terms of staff acceptance given concerns about things badged ‘AI’; how can these be best addressed?
- What is the potential size of the benefits of claims automation - and as an industry are we sleeping on its full potential? What does the future hold in terms of the use of automation in claims?
