As the insurance industry has experienced many changes recently, Jim Sorrells, property/casualty insurance subject expert at Shift Technology, writes that automation can help insurers navigate the decision-making process and better manage claims. This comes as intelligent decision engines use artificial intelligence and machine learning models to bring operational efficiency to core systems and analyze large amounts of data. Sorrells says using this technology efficiently is becoming increasingly important for insurers as they face the many challenges of an industry weathered by change.