A new single solution which will integrate the Insurance Fraud Bureau’s (IFB) industry counter-fraud databases into one platform, has been announced by IFB in partnership with Shift Technology.
Set to launch in 2026, the single solution will see insurers’ transactional, suspected and confirmed fraud datasets alongside all fraud investigation case management, integrate into one platform. The solution will enhance fraud-detection abilities and make counter-fraud processes and investigations more frictionless and effective for the wider industry.
This will result in IFB members being able to make faster and more informed decisions on suspected fraud and enable the IFB to better support collaboration and partnerships with members and external agencies.
Ursula Jallow, Director at IFB, said:
"As digital fraud continues to evolve and becomes more sophisticated across various product lines, it's crucial that we stay ahead of fraudsters by providing our members with cutting-edge technology and data solutions. By integrating our systems into a unified platform, we can enhance the industry's ability to detect, investigate and prevent fraud more quickly and effectively, ensuring a safer insurance landscape and cost efficiencies for our members. The proactive approach to technology and data not only protects our members but also strengthens the wider market, especially as we look to expand our membership, products and services.
“I’m excited to see the positive impact our innovative solution will bring to the industry, enabled through our trusted partnership with Shift Technology, supporting our members to stay one step ahead in the fight against fraud."
George Robbins, Head of UK Markets at Shift Technology, added:
“There is incredible power in an industry coming together to solve its most challenging problems. Working together with the IFB, we are enabling insurers to collectively fight insurance fraud to the benefit of not only their businesses but also their customers.
"Technology is changing how Insurance fraud is conducted. Technology is also rapidly changing how we confront fraud and the bad actors committing it. As important, emerging technologies enable the industry to collaborate faster, more efficiently and more effectively across organisations and lines of business. We are incredibly proud to be a part of this programme and of the work the IFB, its insurer members and Shift are undertaking to allow the insurance industry to more effectively detect, investigate, and prevent fraud.”
The new single solution will see IFB’s flagship industry databases integrated into one platform, with enhanced case management functionality. This includes IFB Exploration, which analyses insurers’ transactional datasets, the Insurance Fraud Intelligence Hub (IFiHUB) which flags suspected fraud, and the Insurance Fraud Register (IFR), which is a central record of confirmed insurance fraud.
Built with Shift Technology, the single solution will deploy artificial intelligence, which will help the industry to build even more accurate fraud networks across multiple product lines, cut waste out of our processes and detect more fraud for IFB members. This will improve the quality of intelligence shared with insurers, industry watchdogs and the police to help prevent and disrupt organised insurance scams.
User experience will also be at the heart of the single solution’s design to enable IFB members to make more informed decisions. It will be more agile than IFB’s current systems, enabling the organisation and industry to easily pivot in line with future strategies and members needs. Finally, it will be more cost-effective, as it will remove the need for multiple databases to run in tandem.
The plan to build a consolidated counter-fraud database is one of the many steps IFB is taking to transform its membership framework and enhance value, by eliminating barriers to accessing products, services and data sharing, while boosting prevention through cross-sector public and private sector fraud intelligence sharing.
IFB is a not-for-profit organisation which leads the collective fight against insurance fraud. It serves as the industry’s data hub for comprehensive fraud intelligence and analytics; helping to protect customers, reduce fraud-related costs and strengthen public trust in the insurance sector. Any insurer or affiliate interested in becoming a member of IFB can find out more at https://insurancefraudbureau.org/contact-us/becoming-a-member-of-ifb
About IFB
The Insurance Fraud Bureau (IFB) is a not-for-profit organisation at the heart of the UK’s fight against insurance fraud. It acts as a central intelligence hub for industry members to share intelligence to help detect and disrupt fraud networks. IFB Investigators work alongside police forces, regulators and industry watchdogs to build evidence and support enforcement.
Since its inception in 2006, IFB’s investigations have helped to secure over 1,300 arrests and over 690 convictions (totalling more than 620 custodial years in prison).
IFB regularly runs awareness campaigns to help the public spot signs of insurance scams and encourages the public to report evidence of insurance fraud to its Cheatline. IFB is on X, LinkedIn, Facebook, Instagram, YouTube and TikTok.
About Shift Technology
Shift Technology delivers AI-powered decisioning solutions to benefit the global insurance industry and its customers. Our products enable the world’s leading insurers to improve combined ratios by optimizing and automating critical decisions across the policy lifecycle. Shift solutions help mitigate fraud and risk, increase operational efficiency, and deliver superior customer experiences. Learn more at www.shift-technology.com.
