From the rise of IoT to developments in blockchain, there is massive potential to innovate the claims process. How will the industry realize the next-generation claims experience?
Panel discussion:
- Seamless, proactive and speedy: what service will customers come to expect?
- What is the current state of play in claims? Where do barriers to transformation remain?
- How will recent developments in AI unlock new capabilities? How can they be fully realised?
- Preventing bias and reputational harm: how can insurers ensure fair outcomes for customers?
- From FNOL to greater personalisation: how can insurers tap into the full potential of IoT?
- Blockchain and smart contracts: what are the possibilities for further transformation in claims?
- Keeping up with the rate of change: how can insurers bring every system into a cohesive whole?
- The claims model of the future: how can insurers unlock the power of data to deliver innovation?